|
|
|
CRISIS / EMERGENCY INFORMATION
Welcome to Compass Groups emergency information page.
You should be able to find all essential information you may need in this time of crisis.
As per our Crisis Management Kits, please walk through this protocol with your team.
Stay calm. Call for emergency aid if needed
Alert the District Manager or District General Manager of your situation
Inform ALL unit employees
October 12, 2009
The safety and health of our associates and guests is always Compass Groups highest priority. In response to the H1N1 Flu pandemic (formerly known as Swine Flu) that surfaced in April 2009, Compass Groups crisis committee convened and has taken the following measures across all our lines of business:
Our sector-specific pandemic plans have been reviewed and updated to address the requirements of this specific influenza.
We have created a H1N1 toolkit which includes a corporate pandemic crisis management action plan; updated infection control process and procedures; business continuity plans; HR and Travel policies; infection control product buying guide; and a guide that explains the proper use of infection control chemicals in our operations to help to decrease the spread of influenza in the workplace.
We have reviewed and re-trained all our associates on cough etiquette, proper hand washing and other hygiene procedures.
In areas where an outbreak has been identified, we have instituted a daily protocol to identify associates who may be ill so they may stay home to recover. We have implemented a strict ill-associate exclusion policy for H1N1 based on CDC recommendations.
Working with our vendors, our supply chain has been reviewed in anticipation of potential interrupted supply availability and delivery.
Compass Group has a robust plan for continuity throughout a prolonged crisis. We are monitoring news outlets, the Center for Disease Control (CDC) and the World Health Organization (WHO) Web sites for the most current news regarding the H1N1 flu pandemic.
Units/Accounts:
Call the Crisis Line 1-877-710-6291 to report an outbreak of H1N1 (2 or more person-to-person spread) in a unit and to request Quality Assurance support for the unit.
Call the HRSC 1-877-311-4747 to report H1N1 cases and/or for questions about Travel and HR policies (i.e. Employees returning from travel abroad, STD and FMLA as an ill employee or caregiver to an ill dependent, Associate Influenza Explanation & Acknowledgement, etc.) Email at HRServiceCenter@compass-usa.com
All sectors can contact the HRSC with the following exceptions:
BAMCO - Patricia Dozier, patricia.dozier@bamco.com or 650-798-8076
Crothall - Sam Thayer, sthayer@crothall.com or 704-728-4150
Levy - Erich Kurschat, ekurschat@levyrestaurants.com or 312-775-5020
Corporate - Adrienne Williams, adrienne.williams@compass-usa.com or 704-328-4144
FoodBuy - Janis White, janis.white@compass-usa.com or 704-328-1174
WPC - Paul Rotmil, paul.rotmil@wolfgangpuck.com 323-491-1238
For additional information, or for your personal preparedness, visit: http://www.cdc.gov/h1n1flu/
Emergency Numbers_______________________________________________________________
Fire/Police/Paramedics
|
911
|
|
Crisis Management Hotline - national
For associates and management in all regions EXCEPT the disaster area
To report a crisis situation of any kind (fire, injury, foodborne illness, product tampering,
explosion, natural disaster, strike, crime, H1N1 outbreak, customer or associate injury, vehicular accident)
|
1-877-710-6291
|
Risk Management
|
1.800.357.0012 x328-1256 |
Gallagher Bassett
For issues regarding insurance claims
|
1.866.678.1774 |
Foodbuy (Purchasing) - buySmart
Call in product complaints and supply chain issues
|
1-877-499-3663 |
Corporate Communications
Media relations & company spokesperson
|
1.800.357.0012 x328-4018 |
|
Benefits Answer Line
Questions regarding benefits including insurance (health, dental, vision), life insurance, stock bonus plan, 401K plan, missing benefits information, over-deduction on benefits, information packets
ComPsych
In partnership with ComPsych, Compass Group provides an Employee Assistance Program (EAP) to help you and your family members deal with personal issues. The EAP is a free and confidential service whether its financial or legal concerns, parenting or eldercare issues, or problems with alcohol or drugs, ComPsych can provide you with information and resources.
|
1-800-341-7763
1-888-628-4824 |
Payroll
Any issues relating to payroll
|
1-888-295-7206
(press 4) |
|
IT Help (desktop, field systems, POS, etc)
|
1-888-295-7206
|
| Affected Accounts _______________________________________________________________
There are no closed accounts at this time.
MyCompass Link ________________________________________________________________
To access unit-specific information and procedures, please visit the company's Intranet.
You will need your login and password to access. Included is the following information:
- Crisis Kit (*To order crisis kits from Metrographics, go to MyCompass for order information)
- HR and Travel Policy Statements
- Foodbuy's Infection Control Product Buying Guide
- QA's Infection Control Supply Instructions
- CHAT
These documents are also available in Spanish.
|
